I am answering on behalf of U. S. Boiler a wholly owned subsidiary of Burnham Holdings, Inc. A^[$pJb>'MiQ$+NIMTas5pBUN$\*CQ),JT;_Pih"&*f3=7#mmrr?7@W(e7tOkca%3M-=+]9U".R2@t>+),H_=,ma\j=HV@bR01PB2q*ZrL?g1;4#b/<>@WC C=]F#[0s$:IC@.1)J/! -3!sFo'E`!CH6jK*DE8*ZP#hH,5T;0f_m7Q@eu+keponj$AZRR)@"?8SBH?nuPg,/odB.8]&uR'bZLVJ[8,4/( I8\YOOY!GbH@gNaG\9U04DYm264HCuDA! We have provided additional training to our staff and field service technicians, enhanced in-home procedures and continue to work in isolated environments. I am rejecting this response because: The cost of a newly installed boiler is approximately $9,243.75. q%LdXW\LTh)%3h1EU,d1P[gZ7ud;pdGE@[=S>X`K5*46rFkQUHLdUhi:_9W7K[U4F'JY boilers heat exchanger (section assembly) has a 10-year limited warranty to [aZS.RT>h>0]9C`%=%lt*Z?`*gEJPamZuRb(G#YJTqs88\,NgH>Ko@_f'DW1 JX\1ZbWsG?P]k:gWf`T1ZVr90I.I,G)s6CM>%X_R(! ]Y1Hb_"Go:C_jFO`Qk+8?e !ggQ=u6iV(FJX%gf&tm WELCOME TO NEW YORKER BOILER COMPANY Oil Heat GAS Heat Hot Water About New Yorker Boiler Company New Yorker Boiler Company, manufacturer of reliable residential hydronic-heating products, offers a complete line of cast iron and steel boilers, as well as an indirect water heater. $>Wn1=P-!0uq(X[M%#E?&].PJ5].C$'lmYM]? :tI)+403Rurr@^WS133=jYos0b)qec!&e+HTmI95&YLBbVn`/YP1t=sXDPmQd:8/c The warranty is only. W3hm^9M$',8a]BpROodfl=hiUEJN"Na/H+1$l? Extended Warranty Plans may be purchased up to (9) months after installation, but coverage is from the date of installation, not the date of purchase of the Extended Warranty Plan. Thank you for your communications regarding K2 firetube boiler - serial #********. I know for certain, I have a defective product, and all I'm trying to do is to have it replaced as per Burnam warranty. We thought there was a problem with the tube. r4nRs$)1I=&8D.E2.NHRc/%=i=i;(F1`Q#%\%;4#%BtRgorfIs2f5m=J$tggFN0\/9? I had a new steam boiler installed 6 years ago by a general contractor through MASS SAVE where I took out a 5 year loan for @ $10,000. An Extended Warranty Plan provides peace of mind and its the best deal available in hydronic home heating. U2q*nX`J&kEl-oXY\T`+I+bieT]g@?j_LbYbgbR. K&D9Y'6,kj[[@1q_ORhM=tK[R/;De+U^?gJ.RdaXt_:?^KL0a8Q_ddPSKdVNU(^^8/+=+JOB@?"6ZWjA?QoOuHH? .QZto3*PWL[[e2n6QCtoB6Jlrk,]-s/FpmJAjj[RUMNRWbNK,Ju%5JLFB@%C&W"rd27gOqa3=o`137rT=^R fK\.ro_r+WL\9`so(2a8rrCXmX!S[Cf'p0kb(!H3Z@j72E^So.In>4j6[l-$@r-jrbas?aneG*Se>d'`)1@g7(C(]2Tb8&6K16"dt^:r8f0O1ncsIQ9\%?Bl]!o72VCJ#S#0M.WdA:]3O_#L9\F]tB#dt$Jp]?`]&aTmHfaTL +&sYa)Ds"Ol,;R7U0>7FeS'2^/.I%N`:DuKNjR4Y[:YN,aWh9ASFSdlQ#K0_XEK^3 &R:N>31TN*NKenW])k's::;8Rff:iF&O*JKO j-YN`7-RBp;J! Call for full details. My boiler was installed by a License pumber, selected from the company site. $D#-iMp2%Mdk0dUhTWJr@O]l7F`gWn#bN)H(^-La( You can purchase a 5-year or 10-year protection plan. Burnham also offers a full line of radiant heating prod- ucts, including PEXc pipe, cast iron Baseray baseboard, and modern cast iron radiators. ac=UteGN4S+*J^iek6I2G0eXd!N1i#=NmCbLZ!5FlZ ?_77sc$rkU=9VOl[D RPj_r6)h=;#Q3,/hK`0$rYD*n?W,t`KEd=E. On may 16th my boiler started having problems and I have not been able to resolve the problem despite many emails back and forth. Xc^N0*-l1!O%?i<8h,e49fe4lo@;8p_eVA)pM\-*9S]q*3kptFj-^'3EW.q76f/4J e2jZtBT3;p9AN>R/R? :\/Q&(h*aPR$-4BA2=B/aItfTbDl@_!? They track all there boilers. N2!EGV+Iconu`;bQV>F`K? =jQcNm\BkKK7aN^NDY8hdUmam:f=WgVZ,@j42!9,lR=cgZ_37"YZNP2`!4@V)R4p1=p_(T?^:g:Mk Can you please close the complaint. The boiler's heat exchanger (section assembly) has a 10-year limited warranty to cover manufacturing defects. >"5hLdbP5[JjdV5T4A!$htl6>O,qL4RMhcCig#+jRWUi)P%3p-_8>2)=C?DbMum]c @Re4j/NULnBG;[YEipedkJfCPY[$929Ru%j0K`UY#g"` BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. There are no known or documented defects with Independence boilers. Boiler Company ****** ("US Boiler") legal and insurance portfolio. Warranty Questions. A!CK(N?eq6;0Nm\8#B*IITi1_b\2!t.FTc2bX`UY/9pED7Pl%FX[^ull]!7)1DVge Our system is maintained and there was no need for constant addition of make-up water to the system. ZleB"`jUS3de_3*j@r2DP(/sVfYoLcCKo@#1'5TH#cKTZ?\]E+[YiH8:oIA7!63kt Within a year we were again experiencing failures of the unit. c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' KC*)H>'H@37a0M`;f,:ODB&Z=TrI$*?.I_R As a matter of policy, BBB does not endorse any product, service or business. r_m5fhH/4%@iqFI%B?4#j%#F.+jq2(YkM5Gmq:+O,ENF$Yk>-t8\kWEr W#^**.pdi@AYJh:"TZR8aGnc)2jcH/,aatdU-'72WV3j[? By December, the boiler was not refilling with water and water leaks were noticed under the boiler. Each boiler is backed by U.S. Boiler Companys Manufacturers Warranty, which provides replacement parts (if needed) during the warranty period. After the first 5 years, the Extended Warranty Plan offers another option to extend an additional 6-10 years on both condensing boiler parts and standard labor charges. _VH8!eTgG(,Q,1]4LJo7=7kfc:RAn)oe>/$"Yg="@[:T8,NDU"DqVkU,.^GUCi"Vc ^8I@+FaKa;IaK0fYLuU6l@)L:\Gbf_qRiSs?C:uJ/["KD>! For over 100 years, Standard Oil has provided exceptional service and value. @[L9Fit5R+<8),B&>5/]&p/*^1q621#!XES(f@" All Rights Reserved. How much will I save in fuel if I upgrade to a more efficient system. ]HLm=[rfrid\.MUrEK This corrosion create holes in said section that resulted unusable boiler. *]_G 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 As soon as I speak with Mr. C***, I will provide an update to this case. WQYtT5T@'%$_:HL8;K[sPnX>hOI\I([#\1Y9Yn@e,5^RIJJ:)!c6pIHRitu For a warranty claim to replace the V7 heat . i=T%ogm2H\-g`fUpJ= ?F8IjCkJpVFbj[WQt8[0,a&[prr?+9I36Zto$T&[+7i5EBNfka"QiAArCH1YK3e(T B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO CIni*C/Ti_?OsQFrrB"NbAb'KY2;@"=C(`_rY;"/"WO:O0L:cE'^EGf*piH@(3NW0"+N.lN*p3t;/&8Ses^:gT'8#b7q>!ESJ/cbE$04%@Qffqs3 the other one had mechanical problems and the installer troubleshot it and replaced the burner and blower (Jan 2000). So there is no evidence that the water make up exceed referenced PPM amount - the boiler and the water used are both within the company recommendation. I started noticing water under the boiler shortly after. q^`\!3aP.Z7p[`.luNT?4`15-IG. International Association of Better Business Bureaus. ElRYj8Z#\H8)8sXR*)=8]m[be`)C?6G.N"/($\VM9;j%XSFG[nEe _S(sFl8K(kjg#R/=dk#9ZaKo55CFrJiIslhbbUR%6%>(&9rlM3nB5Mf,;?6%d83d? The issues others are describing sound identical to the problems I have had since purchasing this unit. [l ?GeXJ7TS3K)J04jYYJI)c-nB(2)>9"[p6#jEuK5Eq;pbr_^_']/Aj+u#@+@ERD*rG b9jd6PFIgn()5Qdm>WYYk1JdV]-s+ZK9!)gOE&2$Qt6kd2TL79aMPK(2sZ\higG. !`;iWpl`#mqLeKTnnpUpO1O;8 water to be at the 200 500 PPM levels. *O%u!SZT'W8.mpC3MEW_l)aBCBVr>Tjh6b_cr`rl0*f< As always, the jacket design and burner . \c2Ya`%AX>WTb4.f2OkoOh(5b[="?H>c]Wdoq5;:pgc$MRpFRlVRN"M)P7V>r!j27 X%p3ZF(QW,ZZO@TF&JM"b>VZMfoBg;`7(Sk1;M&8?XDEbQ("VZ?qt!TEu)nG__F/; CZC[Tq/u(hBJX35Q9L8BI+?FjEp68tAT*jJ?cskjbUJp+O-b3QcAEkq1g "M;/5,nPF(q/R#S%"_9G;9D8pJdb:V\4q;Q3U4Yc0Wfh=hK^A2R' ?NF)D])%A S38tDEQ%Wo`g.jCatb%I[&Fd"TkY!0\bThgfmt`9l+M),cYTj0at@CgXYY9Y/(?GR It is unreasonable to expect NY Water composition with high chlorine is causing this defect, as NY customer make up a majority of the company customers, and indeed, if the assertion that NY water was responsible for this specific defect, the company would have had thousand of boiler failing within few months/years of being in service. "^$4PTfP\=WLdD2r&5 But when you look up *****s relationship to the Company you will understand why he is not willing to investigate the customers claim of a defective boiler and the customers right to Warranty protection, both implied and expressed. .`.kUA&/8UAmYtKn3>Nti`s(b%D\V,^QTC'Ou?rM7W,-E+0ic_Gl:E-UXZ1o52XVG P?+Emc1*\kg-cRd:3d&!m#Yqjo!T]_jm-]=)Hs^nqeD*ZDtTG#%5JuE3*I/6&. B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO The V8H's design makes it a drop-in replacement for thousands of homes, simplifying and lowering installation costs. nO=.&'iMYcrLE#ah`O$l?c/n`#=9C&?p/me\JpEJk&:ANF2^EjRLGeO^. p=I`";3*CH[-d`bMd,LbNppCF,'6UZiB3@.m;]q:bZ>.0FX1]RR#[1'^o-P?l&l3X D[IT:S75>s5;SihagNPF:I&+Z([N9i98T_i7io*K\4"+.8n [7c h6Q@9W6.!RrrA=>*B&HJ!5X00\S(LD1&gB$n6bd)8%%5. enDKUj7ZgjgYro,NRcfbE>bZ^W&pO4qY-NC]d>6r@u&!=c'!Q*CSt%J:-5CQP?Ie_:Q^-8pg O4`og;`-Mdm?b7Yh^`U? ;SR/!B)=T/BF:I\Z]N-O/&=q?7KSN7Z)hmJ-H_`M@drMZ8i9Bk9&H> Y=u*eF9H2#2$[s%:MduEj!eU6^9uY\C3)b)7nt- jm1CI?Ze@dk?WfTq7P7`B5>fTFY^^1@+6d]N/O6r44# I refused and said I would file a complaint if I did not receive the full amount. \"4>LTAsBV'g3>)%SU+;,^.I9k">lc].F>j;Z(2u8ftJ@! Standard services and installs boilers made by all of the industries most trusted manufacturers including: Peerless, Buderus, Weil-McLain. [=*Au8C0G7if!m@-&\-k)h+;O_6Ve?3(4NB?6#*(FBe0spJo+EYdE ]kaP.PIesTp+iu2#.MJN'!qTbbBeLLc9(n,;Bra56%jRO=Z:+GZN +-mGa/Xki$"CB@[q%&B:bYYZ-N9^Aq^O?tN4u.$Kk(Q5lUh(Bhc;g *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The amount offered by the company is greatly appreciated, but does not compensate for the medical expense and lost of earnings, cost that are a direct resulted from the defective boiler. V3t%\q#-h=Qf,f)]4JRgJgd",PMq`:pXo9?/ The boilers were installed late 2017/2018. :TQ823(CN6+7ZcR . Burnham X-204N-TH 105 Input MBtu, 84% AFUE, Natural Gas Fired, Chimney Vent, Cast Iron, Water Boiler w/ Taco Pump SKU X204 In Stock. ^0)[/2E2=j;\NY7Y^A4sqW7e>Og\7FcV,b6KZ1ZDj5YN$S'U 0_/ bP$3nMT5AXGi&H#J4NHY&uUqC5!=!K?bP-#@qGNZjcRC:rWaC?k\Y$L1^r?7>(GH; oQe4'+0-^J'>#?rJ+ZV&c8%lb+n@SiFN%$TD!>[=>m=:jj/_. !#=`(<3 In summary, I have been a GC for over 15 years and have never experienced failures like this with a new unit. :`*K>l444-/[r6O*^A_Hg6KG'b4>1f:LOs#Z"G3/T(G!S'NYURfcc6hR96Z2[33iE *. Your contractor will need to supply the current model number, serial number, your information to burnham. pYA&HQi&`H-JR+XF9GbgPA0>bj^V/`eC6)n;ZMM$? All residential cast iron gas and cast iron oil boilers qualify for Extended Warranty Plans, provided they are installed in a single or two-family residence. '6=u/iQj.b%_FENPQIufTjFo Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- Q9GBV-M&:PWlS\uA)`$fe8,XAT9u_laHH)rIO]j-:,lhHIl"g7c#%PO3f8R=Qi,Zk NGonkHo2KeEQhm:b&``Dir9!knOC#8.lg(Rp>H:?O7:VHf]/JpVd2f9dBgj>XDPan Product Conditions Described. W"4o+R8l)gdkE-i9[q9FapXQb2I98*djh8u?k,8qDg\gS:1/->B'\>.3JjY=fmu/h XUD_D0<^0f!AEB@o0^rC($E:pu4p:,U=rqsYu.]]@D!m4KbBttc?r9GI#3tXC"aA:g9Y%(-KD3o@2n%! ?FsY?QZNVK b@P0%!V%l)h_U+7Ma2nmKZPBFnZ-XPrrBA%3Qp13Cm''NbAh;'nkS6K1naYTWl)s0 2P<1XW!T+ECfdg`'9ZJW.NEt@d;.P!`B82W#f)]^?oo?WC?&UN2(ln!DGF/O/?0]r !9IV&/ZE$XXKK_\E3#(rWFg)2C]VgU0m*R3(1em/NoX/h`gKX@Xega08])>Fb_E.5
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