Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available 1. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Their service has stopped working and it is not fully fixed after two full working days. . Your contracted to 37.5 hours a week for work which your are field based. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Well let you know how quickly you could be up and running when you order fibre broadband. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Job Responsibilities: Undertake poling when required Work on If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Your salary I have a line fault that needs to be fixed. I interviewed at Openreach (London, England) in Sep 2020. How to report a BT line fault or broadband fault. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Well remotely activate a port on the ONT. They will call you to confirm their arrival time and to find out about any access requirements. We publish our charges in our terms and conditions charges schedule. Missed appointments. The BBC is not responsible for the content of external sites. Working from home no service passing the buck. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. When you report a fault, we try and assess whether therell be a charge or not. Just click on. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Help and support; Contact BT; Back. Replying to . Asked 22 May 2022 They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. The Communication Workers Union (CWU),. 0 Ratings Ibz the home, For BT argued that you still received a partial service. Theres no charge for most engineer visits. Do openreach/ BT engineers work 24/7 ? Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? All depends when your manager wants you I guess. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. This cookie is set by GDPR Cookie Consent plugin. Mar 2018 - Present5 years 1 month. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. If you currently work for the BT Group please apply directly through the Internal jobs board. We don't ask for any formal qualifications. We need our broadband but have been told that it could take days to fix. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. 10. First, Openreach will send an engineer to assess how much work is needed. However, you may visit "Cookie Settings" to provide a controlled consent. Ex open reach engineer here, up until 5ish years ago. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. ", http://www.speedtest.net/my-result/3167201384. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Account and billing. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . 30-03-2021 on Come home no Internet. What are the time slots for Openreach engineer appointments? This cookie is set by GDPR Cookie Consent plugin. Engineers from Openreach managed to cut our telephone line while they were working on our road. They come across many different situations that require considerable skill and the ability to think and act quickly. If you need help email your.problems@observer.co.uk. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Read about our approach to external linking. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. 13h08. [ link to this post] I have a line fault that needs to be fixed. Answered 26 October 2019 You will work long hours and not get paid for them . We use cookies to optimize the website, no personal information is stored. If this happens we'll text you, call you, or send you an email to arrange another appointment. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Interview. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. In 1987 I began a career as a British Telecom Engineer. Send us your details and we'll be in touch as soon as we can. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Those striking are largely Openreach engineers and call centre workers. Please only call if you have a letter from the government saying you are high-risk. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Announcements, Guides & Community Updates. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. So we have a line that works upstairs but he has broken the one we want downstairs. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Hence, the addition of working experience gained from Openreach can truly be like a milestone . I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. 2. The re-branding exercise actually started, in a very low-key way, a few short . My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Garry on on There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Our broadband then stopped working completely. 30-03-2021 More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". BT Openreach SFI2 Engineer Visits. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. If the work is not complex, theyll carry out all the external work required. on I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Monday 9th June 2014. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. - Providing data governance through all operational teams in order to maintain and improve data quality. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. I need an engineer to come to my premises to fix a broadband fault. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. They'll aim to do this within 5 working days of you placing your order. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. This cookie is set by GDPR Cookie Consent plugin. Can Nigeria's election result be overturned? Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. We also use third-party cookies that help us analyze and understand how you use this website. Not really a good service from BT. Your just as rude! Well let you know if this happens. Super helpful and knowledgeableman. All in a day's work | 17 comments on LinkedIn Complex Engineering Reception and Triage. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. 12h52. BT promised two engineer appointments but no one turned up. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. This cookie is set by GDPR Cookie Consent plugin. "These are the same workers who kept the country connected during the pandemic. If you arent available, someone over 18 will need to be around. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. (adsbygoogle = window.adsbygoogle || []).push({}); Clear a path to the main telephone socket, if you have one. Faulty equipment like a telephone or router not covered by a maintenance contract. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Skype involved a presentation, then a capability and suitability assessment. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Necessary cookies are absolutely essential for the website to function properly. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Try their website here. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. What is a Fibre to the Premises (FTTP) Service Identifier? Depending on the provider and package you choose, you might be able to avoid paying for line installation. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & The ISP said it can take up to 72 hours. My Background as a Phone Engineer in Southend. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . The fault is due to damage caused by someone at the customer's premises. The installation takes around three hours and the Openreach engineer will need access to your property. They will discuss this with you before starting any work. Need to change your appointment? 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Openreach, which controls most of the UK's. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. these comments are my own and in no way represent any company that i may or may not be linked too. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Qube are employed directly by BT to do Internal Home Checks. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. But opting out of some of these cookies may affect your browsing experience. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. And once you've got some experience under your belt, there should be opportunities for overtime. Your working hours Our engineers work 37.5 hours a week. Sustainability, Northern It was reported a yesterday (I think). I think Openreach work 7 days a week, and on bank holidays. An engineer will install an ONT at your premises to connect to the nearby fibre cable. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Openreach did not have anything to add to the BT statement. The union was . Lost or stolen. Well, by fiddling around on the Internet you have found me! But it changed its tune when the Observer got involved. This is how life was back then. business and public sector, For business and public Starting salary is poor, but you'll reach the higher rate after 3 years. Register (or login) on our website and you will not see this ad. Anna Tims is away. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. If you're an engineer, that's usually four or five days a week between Monday and Sunday.
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