Don't forget to bring your ezyTicket to the event. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. You will receive an Order Confirmation via email immediately. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Are Refundable tickets offered on Gift Voucher sales? You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. What are the terms of concession tickets? No, there will not be a priority system in place for AFL Members dining in 2023. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. We sell tickets on a "next best available" seating system. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. General Terms and Conditions https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. There are many ways you can redeem your Ticketek Gift Voucher. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. I would still like my tickets mailed to me at my overseas address, is this possible? Please keep an eye on your AFL Membership ticketing emails which will include your barcode. If magnified, the display may be blurry. The user will not be able to view the ticket. Are there any events I can't use my Ticketek Gift Voucher for? Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. An Ed Sheeran fan shared a screenshot of their Ticketek message. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. The term including when used in these Terms and Conditions is not a term of limitation. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Ticketek may not replace tickets where seating is unallocated (general admission tickets). However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Hello fresh has an offer on Ticketek, which is a scam don't click it . All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Held seats are sold on a first-in basis. You can access specific privacy information for Friend Spotter . Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Please refer to Ticketek's. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Yes, you are able to use multiple Ticketek Gift Vouchers. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 When purchasing tickets for a particular event you may be limited to a specified number of tickets. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. The email account that the message has been sent to is closed. I've sent an email invitation but some or all of my friends did not receive them. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Set up your My Ticketek account, or check the details in your existing account. Ticketek recommends that you select Registered Mail for these events where available. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f How can I get Ticketek to sell tickets to my event? When you book online you cannot choose the location of your seat. Postponed and Cancelled Events. In most cases, tickets must be returned to the place where they were purchased. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Why does Ticketek want to access my Facebook details? The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". The transaction limit is 10 at both Marvel Stadium and the MCG. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). You may also wish to consider taking out a relevant insurance policy to . <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. To do this, please check the 'keep me signed in' box when you log in. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. This can be accessed using the 'Share and Save' button on the mobile ticket. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. I've sent an invitation but some or all of my friends did not receive their emails. There was a problem with the email server that the message was sent to. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Enter the required information in the fields provided. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Ensure your contact and personal details are correct. How long are my friends seats placed on hold? Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. stream If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. You will need to provide some form of ID so that the staff can access your Ticketek account details. When attending the event ensure you can present your card on request. Do I need to add to Passbook to gain entry into the venue? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. What if I enter my Voucher ID incorrectly online? Sign In Join today Please note: AFL House is currently closed to the public. How do I save my credit or debit card details? This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Please ask your friend to check their junk mail. How do I subscribe to receive My Ticketek emails and/or SMS? No, only Mobile Tickets can be added into your Passbook. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} An invitee purchasing seats can select up to the maximum seats currently remaining for the group. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. We do not send tickets to PO Boxes or business addresses. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Can I change to Refundable tickets after I've bought my tickets? My Ticketek; Gift Vouchers; endobj Can I use more than one Ticketek Gift Voucher in the same transaction? Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Will the event be reserved seating or general admission. endobj An administration fee of $10 will be charged. Invitee B purchases the two seats they were assigned at step (b). Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Can held seats be purchased through any other channels? The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. At this time Ticketek NZ cannot post tickets overseas. Can I request a refund if I accidentally selected the Refundable tickets option? You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. My AFL Membership card has not yet arrived, what should I do? On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Change of mind is not an approved reason. Will AFL Membership dining have a priority system in place to access tickets? Accept the Ts&Cs and "Submit" 9. Can I request a refund if I change my mind about attending the event? The Ticketek app was also reportedly glitching, stopping people from . If you have an issue with tickets purchased through an unofficial agency please return to the point . How do I gain entry to the venue using Passbook? Tap the trash can at the top right of the event pass to shred the event pass. They will be assigned the next two seats along (next to Invitee A). All rights reserved. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. There was a spelling mistake in the email address entered. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. How do I request a refund if I have purchased Refundable tickets? If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Be sure to select the discounted 'member' ticket. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Select an event category type from the Genre drop-down menu and click 'GO'. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Change My Location This is so we can show you upcoming events in your vicinity. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. 13+ - Adult Ticket. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. These tickets are released when not required by the promoter and generally given to us to sell to the public. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Requesting a password reset during the on-sale will use your time limit. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Promoters sometimes request that a number of tickets be held for promotional purposes. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Gift Vouchers can also come in pdf format, which can be printed. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Make sure the backlight on your phone is set nice and bright. No, for the first release, the app will only be an iPhone app. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. You can log in with your email address and password to access member only content. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. General Admission (GA) is an unreserved section/event where seating is not reserved for you. What does General Admission (GA) mean? Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Where can I find my AFL Membership number? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. You may be required to submit to a search of your person and/or possessions before entering the event. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Write a review Ask a question. Discover New Events. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Yes - there should be no issue using a phone that has a clear screen protector. Can event notifications and location services be turned off from the Ticketek app? Your barcode to access tickets is generated upon your renewal. How can I find AFL Membership on a match day? You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? My Ticketek Ticket Delivery. Check you can log in and have your passwords ready. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. What qualifies as a concession ticket? When will I receive my club of support merchandise pack? Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Can I buy tickets from unauthorised sellers such as online auction sites like eBay? They must present the relevant concession documentation at point of purchase and upon entry to the ground. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Will I see personalised content on the mobile site? What if I need accessible seating? During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Yes, all events that Ticketek ticket for can be found on the mobile site. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . % Why is there a time limit when I buy tickets? No, the credit card pre-fill feature simply gives you the option to save your card details. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Some events have more than one price type. If you purchased online or through our call centre please contact Customer Service for further assistance. Your barcode will be on the first page that opens (the homepage). In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. You will get an error message if you enter the Voucher ID incorrectly. Why does the app ask to use your current location the first time it's opened? Members who renew their membership prior to January 29th will receive their cards in February before the season starts. There are no guarantees. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. If you do not receive your club of support pack please contact the club directly. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. How will I know when my content is personalised? Venue/City Box Office - collect tickets when you arrive in New Zealand. Choose the best delivery option that suits you. They will be assigned the seats nearest the original purchaser. Where do I select Mobile Ticket delivery? Once you have logged in, update your information. 3 0 obj All members will have access to buy at the same time. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. No, we cannot refund the additional charge for the Refundable tickets. Please keep an eye on your AFL Membership ticketing emails which will include your barcode.