For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Did not know this until tickets were refused at Idaho theater. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I never got a confirmation from it and on my bank account it said it bounced back. Purchased Tickets for Wrong Theater? For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Please check your local theater under the Ticket Pricing tab. They can only be used in the country they were originally purchased. Select a movie and showtime, and then proceed to purchase the ticket. It was their systems error that caused this entire issue! No, you cant. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Check balance. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Gift card orders cannot be delivered to PO Boxes. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. The booking fee is non-refundable. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. You bet. So, don't be shy with them at the box office. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. What is the purpose of the rating system? Pricing is available on each theater's Ticket Pricing tab. Bought 4 tickets using a gift card & balance going on my credit card. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Why can't I register the gift card I received? In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. Online orders placed by Noon EST will be shipped within two business days. I selected a theater and movie and went to checkout. It won't go away until after that Thursday. This page will provide you with a list of our theatres, sorted by state. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. Called customer service and waited for 40 minutes. There Is Plenty DoNotPay Can Help You With! and start exploring the services we can offer. Total RIP OFF. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. No. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. I'd rather sit at home and watch a movie on tv. When I got to the theatre they told me my tickets were in Milwaukee, Wi! I received a Fandango giftcard for Christmas. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). I realize the last one will be a longshot but I wasn't sure. As it takes up to 72 hours for you to receive a response, you can submit your query via. Do You Sell Gift Cards? I sent another email to their help desk and no reponse. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Do You Offer Hearing Devices? I received a gift card and tried using it but kept getting an error message. Can I refund my ticket after I make my purchase? I have the exact same error. You can do this from your web browser. There are no refunds after the printed showtime. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. Track order. I lost my Diamond Rewards Card--what do I do? 1. What are the theaters' admittance procedures? A month -several emails, 4 phone calls later- still no help! Recliners Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Join our "virtual" program at this link. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. You must be 21 or older to purchase tickets in Balcony and Director's Suites. Yes. . Pretty Much a Corporate ruse designed to make communication difficult. You'll also get a free ticket on your birthday! Completely fraudulent activity. Online orders can be paid with Visa, MasterCard, American Express and Discover. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. Agency Kitchen Minutes. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. You can receive refunds for tickets up to 60 minutes before the showtime. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. It usually takes about 72 hours for the Customer Support team to respond to your query. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. I contact Fandango. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. ), as well as private movie screenings and larger corporate events. Yes! The fee is displayed on the Order Summary during the online purchase process. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Thieves. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. I can guarantee you. G - General Audiences-- All ages admitted. Corporate The only way I could get a credit was if I joined their VIP program. We charge a small convenience fee per ticket purchased on our website and mobile app. The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. It is REGs policy to support the MPAA ratings system to the fullest extent possible. The ultimate first world problem! We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. Please see one of our theatre managers if you have any questions regarding 3-D films. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. I'm now complaining to corporate Fandango is awful! Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. Absolute nightmare company! That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! How Long Before Fandango Customer Service Answers? Do You Sell Group Tickets? No, the rating system is strictly voluntary and carries no force of law. Customer service was terrible. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. Extremely hard to get a hold of once purchased. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Open it in your web browserand start exploring the services we can offer. Discounts are available on purchases of $10,000 or more. Parents are urged to learn more about the film before taking their children to see it. Go to Cinemark :). A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. They issued me a credit and the credit did not work! Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. I tried texting and emailing Fandango to no avail. 34. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. MPAA How do you get more information about a rating? View our, Yes. Most new releases are considered a Special Engagement, but check movie times and tickets for your. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). The page that is presented will provide you with pricing information, as well as student and military discount availability. Use the, You can definitely purchase tickets online! They would rather lose customers who have been using them for 10 + years than giving a credit. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. Are military and student discount tickets available through Fandango? This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. $70 spent and had to purchase new tickets to see the show. A Child ticket is 2 to 12 and a Senior ticket is 60+. What Does the Fandango Refund Policy Say? Select "My Tickets" to see your upcoming movies and showtimes. Gift cards carry NO expiration date or dormancy fees. The cost was $12.00. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. I went online and tried to talk to a representative about my card mishap. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. 2023 . the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Guests must be of 17 years of age to purchase a ticket. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Bought 4 tickets using a gift card & balance going on my credit card. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. The next day I notice charge on bank account. Fandango does not offer partial refunds either. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . Senior tickets are valid for adults 60 years and older. The theater wouldn't accept Fandango tickets for a refund. Have a credit on a VIP card but can't use . What is the Dress Code at Paragon Village? For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Can I Purchase Tickets atFandango? I called them right away and they said they'd give me a credit. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. What is Your Rated R Policy? FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! How Do I Apply For aJob? Verification can help ensure real people write reviews about real companies. What Phone Number Do I Use to Request a Fandango Refund? Review Movie Club Credit Activity. My first and last time to use them. You can definitely purchase tickets online! You have the ability to waive the service fees on Fandango with AMC Stubs. For some reason, it showed 3 Avengers reservations, even though it should only show 2. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. It can take up to two weeks for your refund to be completed. AXIS15 EXTREME I said, you're a multi-million doolar company, give me the 3 passes you owe me. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. Look at all the negative reviews - it is true. What are the hours at the Chatterbox at Paragon Village? I know for certain it was once it was purchased. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. What is theDiamond Rewards Loyalty Program? Children under 3 are free except in reserved seating and recliner locations. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. Children under 2 who do not require a seat are free. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. By refunding that ticket you lose the right to accumulate VIP+ points. Parents give the movies their ratings-men and women just like you. Student discounts are not available online, and are only offered at select Paragon Theaters. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Login to your Regal Crown Club or Regal Unlimited account. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. They probably make more money scamming than selling tickets!!! Precious metals are still not accepted. I cancelled my movie tickets and there was some type of glitch because it didn't go through. They do not call back as promised. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Their credits DO NOT WORK when you go to book tickets. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. I can promise you. Do all movies have to be rated? These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. Last week, I went to make a reservation to see Shazam on the weekend. Concessions are always on the menu with an AMC Gift Card. How Many Tickets Can I Purchase Online? They lied and said that there had been a report of fraud and they refused to give me my money. At that point, locate the movie you are inquiring about and click on a showtime. Find out how we combat fake reviews. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. When I purchase tickets online, it requests a zip code, but what if you're from Canada? I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. And I get to pay an extra fee for this hassle? 1. Not all ticket types are available for all performances. ticket-taker) and scan the QR code on your ticket confirmation page. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. Discounts apply to general admission tickets only. FAQs Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. AMC gift cards that start with 6006 . Someone needs to shut them down if they cant do better than this. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. They refuse to give refunds via email or chat. for additional tickets. Never ever deal with these people. No. Applicants must also present a negative TB test or chest xray within 6 months of hire. How do I use Regal Gift Cards to purchase tickets? For example, one theater might receive one film to play, another theater might receive another. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. Some websites just DO NOT work properly & it seems Signifies that the rating board has concluded that the film rated may contain some adult material. Submitting a film is purely a voluntary decision made by the filmmakers. Phone # on the card went nowwhere, so I googled them. You can receive refunds for tickets up to 60 minutes before the showtime. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Please visit your local theatre for specific details. Activate card. Oct 28, 2015. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. Does my theatre offer a student discount? I received my confirmation # and there's a link to view my tickets. Donation requests must be submitted at least 8 weeks before an event. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. Also assessed is how each of these elements is employed in the context of each individual film. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. Please see the official rules below. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Yes, it does. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. You can check your Gift Card balance anytime. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. Can I see showtimes for different dates and locations? Once I tried to purchase online they said that my card wasn't activated. Please note: tickets or receipts may not be printed from our app. *Excludes 3D and you must have your birth date registered. The ORP Directory Lookup is available for validation purposes. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". As long as you complete your request and submit it before the show starts, you are eligible for a refund. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . I will never use this service again and I was shocked when. Their response was that the promotion had ended, nothing they can do. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. Click Apply. NC-17 -- No One 17 and Under Admitted. Phone number Phone Lookup. Promo Code: VDAY23. Parents are urged to learn more about the film before taking their children to see it. Dolby ATMOS Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. If your card is registered, the theater can look up your account with your registered phone number or email. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. Arcade Parents should be especially careful about letting their younger children attend. And Fandango said their system was showing failed transaction. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. #1. All Regal Entertainment Group theatres are smoke-free environments. It's a long and frustrating process. Refundsare not available after the booking showtime. Try the Fandango FAQ for more information. For a better experience, please enable JavaScript in your browser before proceeding. If you need assistance for any reason, please ask one of our theatre personnel for assistance. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. We use dedicated people and clever technology to safeguard our platform. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. No outside food or drink is permitted in the theatre. This company needs to be shut down, so many horrible reviews and nothing is being done to . The application is provided on an "as-is" and "as available" basis. I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. Also, thanks for the suggestion of looking on the app. Films in 3-D may not be available at all locations. The Regal Crown Club rules can be found here. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Did not receive the confirmation email until 1 hour after the show started.
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