Sometimes it's worth a large investment to reap the benefits of a great credit card. They offered us a 150 dollar non refundable credit to be used onboard. Here are 8 tips for writing great reviews. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. "Given recent developments and the developing conflict in Ukraine,. Viking has refused. He will call us immediately - he said. Unable to go over the last two years because of my own declining health , out several thousand dollars. See details. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. Special Cruise Savings | Viking Ocean Cruises On 12/20/20 Viking cancelled this cruise. It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. She really needs this positive experience to look forward to. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. In November ******************************************* She had major surgery December 12th. London was on an older plane with 3 seats on the left and right. That's exactly the case with the Amex Platinum card. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Subscribe to Apple News. A drinks package at the original cost, when I first tried to book it. Find out how we combat fake reviews. Viking Cruises | Cruise Ship List - Cruises Only For cruise news, reviews and tips, sign up for TPGs cruise newsletter. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. Booking XXXXXXX. But this is one American that will never sail with this awful company ever again. In the same cabin. This is our third time to book a trip, and in 2023, the medical requirement is still in place. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. For an explanation of our Advertising Policy, visit. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. He lied. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. Viking Ocean Cruises. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. **** said he would monitor the schedule and will alert us the very day it comes out. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Cruises beginning in 2009, this is not the first error and being loyal However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. The cruise was cancelled due the pandemic ($11,367.50) If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. I have three times tried to contact Viking, by phone, email, and chat. What does Viking do Nothing. We have had to cancel our river cruise because of their ludicrous covid policy. We paid for Travel Protection Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We rebooked the trip for 10/12-10/23/22. As a result, river levels are falling to critical levels. Booking # XXXXXXX Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. By Alyssa Lukpat and Ceylan Yeginsu. Only in very rare circumstances are the sailings canceled outright. This was not the case. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. The two most popular are the Rhine and the Danube. Sure we were free but that's no excuse. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. This also had the water turned off and was unable to flush. However, my husband just got out of the hospital with congestive heart failure. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. (I doubt theyll get that right). Cruise restart dates: when do cruise lines start again? The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. At this point we feel it's discrimination and want our money refunded. I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. The trip was for September 2020 but was cancelled due to the pandemic. Viking Mississippi cancels Oct. 15 cruise due to low river levels . Thank you. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Viking River Cruises, Inc. | Complaints | Better Business Bureau Profile Viking River Cruises Viking Rolf (Photo: Viking River Cruises) Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. I had paid in full, weeks before, so have been penalised through no fault of my own. Seldom travelers may not get enough value to warrant the cost. Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing We also carry about 500 tons of water, that is ballast and fresh water for the guests.. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Learn more. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . This content has not been approved or otherwise endorsed by any of these entities. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. "You might see some cities you might not have expected to see and you might miss some you wanted to see. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. A river level that is too high or too low can affect an otherwise great cruising experience. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. called Business since the middle seats were left vacant. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Scenic. Refund on premium air payments that we did not receive in premiumservice. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. I purchased two of each of the following through ACH: Then in Philadelphia Viking allows those who book the most expensive rooms to book first. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. 12 reviews. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. They offered us a voucher for 125% or a cash refund. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. Vikings inability to resolve an issue with their on line booking. Viking is not a good company to work with. We had not received any response from Viking about 10 days. I booked the flight through Viking to a Christmas market river cruise. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. The cruise lines plan their itineraries to mitigate this risk. An apology is not good enough. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. (Enrollment required for select benefits.). ************************************* Cruises that was set to sail in April 2020. The complaint has been investigated and resolved to the customers satisfaction. We'll run a soft credit check to find special offers, but it wont affect your credit score. BBB Business Profiles are subject to change at any time. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Guests and travel agents on impacted departures are in the process of being notified. Holland America Cruise Line | Travel Requirements & Safety Protocols. Norse Atlantic Airways to Launch NY-Rome Flights. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. You will be cruising, you will be enjoying," he said. This site does not include all card companies or credit card offers available in the marketplace. That is all it took, I was hooked. Many passengers were distressed by the lack of fresh water. Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine Like most cruise lines, Viking canceled all of its sailings during the pandemic. Tauck says it deals with compensation on a case-by-case basis. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Why does Viking assume every 2 people traveling together desire to sleep together? The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. We will be again canceling our trip. Poulsbo, Washington. Expires March 31, 2023. Taking over the Hilton in Taupo NZ, they were obnoxious. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. "We will not cancel any cruises," said Shreiner. I appreciate the time. With many Christmas markets closed, river cruise lines cancel sailings Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? We accepted the vouchers in good faith. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. Which cruises have been cancelled in 2022? | Cruise.Blog Call us at 800-454-0927 to speak to a Cruise Concierge today. 1. Compare the cost in points or miles to cash, and see which option is best. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. Submitting a response indicates a willingness to work with customers to make things right. I had insurance and filed a claim. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. service we should have received at least a partial refund . 2023 Trustpilot, Inc. All rights reserved. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. This will surely increase the credibility of your complaint. Four excursions that I wanted are already sold out. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. You could tear down the house and build a dam there, but that is not what is going to happen.. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. Europe has many rivers where cruise lines operate. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Change of travel requirements after full payment received/ignoring request for full refund. There is rock on the bottom; theres also this little house in the middle of the river. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Because there was no time for a further delay, we paid the tickets to the airline. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . Think 3 times before booking with Viking!!! Jim. was 4 units wide . This was a question that I asked myself before booking my Rhine River cruise. The 5 most desirable cabin locations on any cruise ship, A beginners guide to picking a cruise line, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, The ultimate guide to what to pack for a cruise, Do Not Sell or Share My Personal Information. Viking Cruises. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. My Trip - Updates on Current Sailings - Viking River Cruises Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Due to Covid pandemic our cruise got cancelled. They can go up, they can go down, rain can come in.. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries We will not cancel any cruises, said Shreiner. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Ocean cruise ships usually have at least 25 feet or more or more of draft which would preclude them from river cruising. Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine The departure flight from ******* was delayed due to the storm. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Also lost out on the cruise vouchers. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. We were given the option of a voucher or cash The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. We have taken note of your feedback. Viking Cruises cancels 2022 Kiev and Black Sea sailings AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. She is scheduled to start ************ this week. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already. I purchased a cruise for my wife and myself then Covid hit. Related: Booking your first river cruise? All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. I explain ship swapping in the section: . Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. The couple shore excursions we went on were lame and horrible. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer."
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