Corporate purchasing card services for the London Ambulance Service. A stopcock is a valve for turning the cold water system in your home on and off. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Living in a state of disrepair can have very serious effects on your health and wellbeing. Our approach. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Mar 06, 22 (Updated: Aug 27, 22) Email *. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. All rights reserved. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. All rights reserved. Under the Freedom of Information Act, please can you supply the following information: 1. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Find out how we minimise the impact of doing works in your home. Help with preventing and tackling damp, condensation and mould in your home. LinkedIn sets the lidc cookie to facilitate data center selection. We may need to return to complete the full repair. Search. Housing Department Crawley Borough Council - Housing Options Service Services offered. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Call-off contract under t. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Previous. Report a repair online for your home. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Hotjar sets this cookie to detect the first pageview session of a user. For further information and guidance see Bogus callers and phone fraudsters. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Fire safety All properties should have fire alarms fitted and serviced regularly. We will give you at least 24 hours notice, except in an emergency. February 27, 2023 alexandra bonefas scott No Comments . Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Get premium, high resolution news photos at Getty Images This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Completion of the Stage 2 review concludes our complaints process. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Confirm Password *. The number of organisations that expressed interest in the tender. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Content and site Copyright Crawley Borough Council 2020. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Council housing in Crawley is a mixture of flats. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. . This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. If youre a secure tenant, you have the right to carry out improvements to your property. Emergency out-of-hours repairs. You also have the option to opt-out of these cookies. The pattern element in the name contains the unique identity number of the account or website it relates to. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Crawley Homes has implemented a new housing IT system. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. In December 2022 the paid and 65 were out of borough. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Requesting online means you can: make your request at any time of day or night. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Thank you for your patience. Dealing with a complaint is usually a straightforward process. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. If you are a council tenant, we can take care of some of the repairs to your home. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. You can change your cookie settings at any time. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Our aim is to sort as many complaints as possible at the first point of contact. Council news, community updates, local events and more. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Failure to do so could give you grounds to make council house disrepair claims against them. All rights reserved. If it is an emergency and you do not let us in, we may force entry. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The council should repair any damage caused by maintenance or building work. *Working hours: * 37 per week. These services include waste management,. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . If you are dissatisfied with the service you have received, you should contact the relevant department. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. But opting out of some of these cookies may have an effect on your browsing experience. If wallpaper is affected, its best to remove it and treat the wall. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). You can request it through your 'My Housing Tenancy' online account. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Council tenants. There are another 15 similar residential tower blocks around the borough. These may subsequently be treated as a complaint if we dont deal with the original request. Harbour Exchange Square Get in touch. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. four in a bed contestant dies. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. 2. 1982 Crawley Borough Council election. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.
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