100 [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. StubHub normally sells almost $5 billion in tickets a year. That means all of those remaining or yet-to-be-played games hang in limbo. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. How do I get a refund from StubHub? Select the ticket group you'd like to sell. Cookie Settings/Do Not Sell My Personal Information. Coupons can be applied to one or multiple StubHub. Save my name, email, and website in this browser for the next time I comment. Read more about event statuses. Viagogo, a tickets marketplace, bought StubHub in February 2020. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. That may be the best way to protect you, the fan, from StubHub. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. News provided by The Associated Press. 8 Feb 2023. Got our money back last week. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. Payouts delayed for events before COVID-19 shutdowns. But these are unprecedented times.. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Event Cancellation Protection . Worth to consider! pic.twitter.com/onFRrGVh6S. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. To enjoy unlimited access to our journalism, subscribe today. Sorry we couldn't be helpful. Then theres the question of the legality of the move, beyond any ethical shortcomings. Not surprisingly, this new policy has been heavily criticized. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. We certainly hope they do. Explain your situation and why you wish to receive a refund. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . Full buyer Terms & Conditions here. StubHub owed him $111.36. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Yes If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Please enter valid email address to continue. All rights reserved. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. "It was no problem canceling flights. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Lindsay is the author of this solution article. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. And StubHubs award-winning customer service is on standby to help with any issues or concerns. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Unless you want a refund). SBNation.com. Wheres that guaranteed refund? When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. That customer may need to try and exchange those tickets, or attend the rescheduled date. 3. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Amid the coronavirus pandemic, StubHub changed its refund policy. Terms & Conditions. At regular volume, we can afford to take that risk. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. StubHub will offer refunds for canceled events but not postponed events. Tel: 251.432.1600 Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower No. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. Customers can choose to keep their credits if they like. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. No problem. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Always cover coughs or sneezes with a tissue or sleeve. 2023 Minnesota Public Radio. At regular volume, we can afford to take that risk. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. If you sell they will reduce or waive the sellers fee. The credits are valid through the end of 2022. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ His attorneys did not immediately return emails. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. Customerscomplained to the press andfiled lawsuits. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Are there rules to follow when attending an event? If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. If you want to receive local news alerts, please download our WPXI News App. By attending the event, you assume all risk of exposure to COVID-19. Powered and implemented by FactSet. McMillan is represented by a Detroit law firm specializing in class actions. All Rights Reserved. It was a waiting game until March 30. For your convenience, we will directly add it to your StubHub account once the event is canceled.. But, unfortunately, most are canceled for now due to the coronavirus. [1]You already know that. Kimmel says its not as hard as you might think. A StubHub official said Wednesday the company doesn't discuss active litigation. . Suite 101 Emily Walsh. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. In the past, cancellation prompted a full refund from the online ticket broker. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. "You can apply this coupon to one or multiple StubHub orders in the. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Theres a lot happening in the world. We will process the refund to your original payment method within 5 days. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Unfortunately, not all ticket sellers and venues are making it that easy. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Its important to know your consumer rights when you ask for a refund. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. StubHub recently stopped offering cash refunds for canceled or postponed events. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. If sellers had events canceled, StubHub would. Market data provided by ICE Data Services. and click the Request cash refund button on the appropriate credit. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. StubHub is offering the retroactive refunds now because the live events industry is opening back up. . But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. What is your rescheduled or postponed event policy? If you have tickets, the first thing to do is decide what you want. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Learn more about disclosing health and safety requirements on your listing. | NY Call 1-(888)-364-3065 |NYC Health Dept. Thats quite the dramatic turnaround, considering less than a month has gone by. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Suite 1800 Financial Center The company told Marketplace that all of its recent policy changes are intended to be temporary. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. The organizers stuck to their no . All rights reserved (About Us). StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. Unfortunately you will not be entitled to a refund. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. 2023 Cox Media Group. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. All Rights Reserved. Its just missing with no explanation. Now, the company is the subject of two class action lawsuits Thats simple contract law, he explained. StubHub users agree to StubHubs policy on venue health and safety protocols. Those will be paid out by the end of May. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Just three weeks later, the company issued an update on their coronavirus policy. Straight-up refunds for purchases from official outlets. That guarantee is a promise you'll get your money back. 2875 Michelle Dr., Ste. Tel: 601.427.4050 Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Some have received refunds, StubHub said, "in jurisdictions where they are required. Request to speak to a Vivid Seats agent. 5. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. FORTUNE may receive compensation for some links to products and services on this website. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. EIN: 41-0953924. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Receive a coupon for 120 percent of your original purchase*. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. 4. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. With the economy suffering due to COVID-19, customers want their money back, from all sides. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Refunds will be equal to the original purchase price. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Customer service all the way to your seat, 2000-2022 StubHub. Daphne, AL 36527 No problem. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan.
How Do You Turn Off Tinder Global,
Westwood Country Club Membership Cost,
Thousand Acre Farm Owner Racist,
Ut Martin Football Coaches,
Articles D